Your Privacy at 988wen

988wen ("we", "us", "our") is committed to protecting the privacy of all individuals who access or use the 988wen platform at 988wen.net. This Privacy Policy describes how 988wen collects, uses, stores, shares, and protects the personal information of registered players and visitors, with particular regard to players based in Pakistan.

This Policy applies to all services provided through the 988wen website, mobile interface, and any associated applications or communications channels, including but not limited to account registration, gaming activity, sports betting, deposits and withdrawals, bonus participation, customer support interactions, and marketing communications.

This Privacy Policy should be read alongside the 988wen Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the platform.

For the purposes of applicable data protection legislation, 988wen is the data controller in respect of all personal data collected through the platform. This means 988wen determines the purposes and means by which your personal data is processed.

Where 988wen engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or analytics vendors — those parties act as data processors under contractual terms that require them to handle your data only in accordance with 988wen's instructions and applicable law.

If you have any questions regarding data controller responsibilities or wish to exercise any of the rights described in Section 10 of this Policy, please contact the 988wen support team using the details provided in Section 15.

988wen collects personal data through several channels during the course of your relationship with the platform. The categories of personal data we collect include the following:

988wen does not collect special categories of sensitive personal data (such as health information, religious affiliation, or biometric data) unless explicitly required by a regulatory obligation and with your prior informed consent.

988wen processes personal data only for specific, legitimate purposes. The primary purposes for which your data is used are set out below:

• Account Management: To create, maintain, and manage your 988wen account, including processing your registration, verifying your identity, and updating your profile details.
• Payment Processing: To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT, including transaction verification and dispute resolution.
• Regulatory Compliance: To fulfil our obligations under our international gaming licence, including Know Your Customer (KYC) checks, anti-money laundering (AML) screening, and age verification (21+).
• Gaming Services: To provide access to casino games, cricket betting, PSL markets, slot games, live dealer games, arcade games, and table games on the platform.
• Customer Support: To respond to queries, resolve complaints, and provide technical assistance through the support team.
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling patterns, apply account restrictions where appropriate, and administer self-exclusion requests.
• Platform Security: To detect, prevent, and investigate fraud, collusion, money laundering, prohibited conduct, and other security incidents.
• Marketing: Where you have provided consent, to send promotional communications about 988wen bonuses, new game releases, and platform updates. You may withdraw consent at any time.
• Analytics & Improvement: To analyse aggregated usage data to improve platform performance, game selection, and the overall user experience.

988wen processes personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing required to perform the contract between you and 988wen — including account management, payment processing, and service delivery.
• Legal Obligation: Processing necessary to comply with our international gaming licence conditions, AML regulations, and applicable law — including KYC verification and regulatory reporting.
• Legitimate Interests: Processing carried out to pursue 988wen's legitimate business interests, including fraud detection, platform security, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw consent at any time without detriment to your use of the platform.

988wen uses cookies and similar tracking technologies on the platform to enhance functionality, maintain session continuity, and gather analytical data. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in to your 988wen account and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your preferred language, game lobby layout, or deposit method, to provide a more personalised experience on return visits.
• Analytical Cookies: Used to collect aggregated, anonymised data about how visitors interact with the 988wen platform — such as pages visited, time spent, and navigation paths — to help us improve the platform.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These may record your visit to the 988wen site.

You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the 988wen platform. Strictly necessary cookies cannot be disabled without impairing core platform operation.

988wen does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Payment Service Providers: To facilitate PKR transactions, relevant financial data is shared with payment processors including JazzCash, EasyPaisa, and partner banking institutions (HBL, UBL, Meezan Bank). These providers are contractually bound to process data solely for payment purposes.
• Identity Verification Providers: To fulfil KYC and AML obligations, identity and compliance data may be shared with specialist verification service providers operating under strict confidentiality and data processing agreements.
• Game Content Providers: Gameplay session data may be shared with licensed game studios and live casino suppliers to facilitate game delivery, resolve disputes, and ensure RNG integrity.
• Regulatory and Law Enforcement Authorities: Where required by our gaming licence conditions or by applicable law, 988wen may disclose personal data to regulatory bodies, licensing authorities, or law enforcement agencies without prior notice to the relevant user.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics vendors to support platform improvement. This data does not identify individual users.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of 988wen, personal data held by 988wen may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

All third parties with whom 988wen shares personal data are required to maintain appropriate technical and organisational security measures and to use the data only for the specified purposes.

As an internationally licensed online gaming platform, 988wen's operations and service provider network may involve the transfer of personal data to servers or entities located outside Pakistan. Where such transfers occur, 988wen takes the following steps to ensure your data remains protected:

• Transfers are made only to countries or organisations that maintain an adequate level of data protection, as determined by the applicable regulatory framework.
• Where a transfer is made to a country without an adequacy determination, 988wen implements appropriate safeguards — including standard contractual clauses — to protect the transferred data.
• All data processors receiving transferred data are bound by contractual obligations that require them to maintain security standards equivalent to those applied by 988wen.

988wen retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law. The general retention principles applied by 988wen are as follows:

• Active Account Data: Retained for the full duration of your 988wen account and for a minimum period of five (5) years following account closure, in accordance with standard gaming licence record-keeping requirements.
• KYC and Compliance Records: Retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later, to satisfy AML regulatory obligations.
• Transaction Records: Financial transaction data in PKR is retained for a minimum of five (5) years in accordance with standard financial record-keeping practices.
• Support Communications: Customer support records are retained for three (3) years from the date of the relevant interaction, unless a longer retention period is required by an ongoing dispute or regulatory investigation.
• Marketing Data: Where you have consented to marketing, your contact preferences are retained until you withdraw consent or request erasure.

Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for aggregate analytical purposes.

As a 988wen player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the support team using the details in Section 15. 988wen will respond to all valid requests within thirty (30) days.

The 988wen platform is strictly intended for individuals aged 21 years and older. 988wen does not knowingly collect, process, or retain personal data from individuals under the age of 21.

Where 988wen becomes aware that personal data has been collected from a person under 21 — whether through a registration made by misrepresenting age or through any other means — the relevant account will be immediately suspended. All personal data associated with the underage user will be deleted, and any deposits made will be returned to the originating payment method. Winnings accumulated on an underage account will be forfeited.

Parents and guardians who believe that a minor under their care has registered on the 988wen platform are encouraged to contact the support team immediately. Please see Section 15 for contact details. 988wen takes underage gambling prevention seriously and actively employs age verification measures as part of the registration and KYC process.

988wen implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• SSL/TLS Encryption: All data transmitted between your device and 988wen is encrypted using 256-bit SSL/TLS protocols, protecting your personal and financial information in transit.
• At-Rest Encryption: Sensitive personal data stored on 988wen servers — including KYC documents and financial transaction records — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. 988wen staff members are granted data access only to the extent required to perform their specific role, and all access is logged and audited.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their 988wen accounts to provide an additional layer of protection beyond password security.
• Fraud Detection Systems: 988wen employs automated monitoring systems to detect unusual account activity, potentially fraudulent transactions, and other security anomalies in real time.
• Regular Security Assessments: The 988wen platform undergoes regular security assessments and vulnerability testing to identify and address potential weaknesses before they can be exploited.

While 988wen takes robust measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying 988wen immediately if you suspect unauthorised access to your account.

988wen may, with your prior consent, send you promotional communications by email or other digital channels. These communications may include information about new bonuses, cricket betting promotions, PSL season offers, new game launches, and other 988wen platform updates.

Your consent to receive marketing communications is entirely voluntary. You may withdraw your consent at any time by:

• Updating your communication preferences in your 988wen account settings.
• Clicking the unsubscribe link included in any 988wen marketing email.
• Contacting the 988wen support team at the details provided in Section 15 and requesting removal from marketing lists.

Withdrawal of marketing consent does not affect your right to continue using the 988wen platform or receiving essential service communications — such as account notifications, security alerts, transaction confirmations, and support responses — which are not subject to marketing consent rules.

988wen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or gaming licence requirements. Where material changes are made to this Policy, 988wen will notify registered players by email to the address on file or by displaying a prominent notice on the platform.

The revised Policy will take effect on the date stated at the top of the document. Your continued use of the 988wen platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. If you do not agree with the amended terms, you may close your account by contacting the support team.

988wen recommends that all players review this Privacy Policy periodically to remain informed of how their personal data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 988wen, please contact the support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Request" or "Data Protection Query" in your subject line to ensure your message is directed to the appropriate team.
• Support Hours: 24 hours a day, 7 days a week, with Pakistan Standard Time coverage.
• Response Time: 988wen aims to acknowledge all privacy-related requests within 5 business days and to resolve them fully within 30 days.